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Delivery Information

Though we endeavour to deliver all items as quickly as possible, delivery times may vary due to the holiday season.

Photo Frame Sales have worked very hard to put in place an efficient and reliable Next Working Day Delivery service to most of the UK (see below), the cut off time for this is 4:00pm.

Delivery Area A (Majority of the UK)Charge
Free Delivery (Orders greater than £15) FREE
Standard Delivery - 3 - 5 Working Days (Orders less than £15) £2.99
Next Working Day Delivery (Order Before 4pm) £5.95
Next Day AM Delivery (Order Before 2pm) £9.95
Saturday Delivery (Order Before 4pm) £9.95
Delivery Area B Standard 3 - 5 Working DaysCharge
Channel Islands (JE & GY) £12.46
AB31 to AB38, AB40 to AB56, IV1 to 28, IV30 to 32, IV36 & 40, IV52 to 54, IV63, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49, PH50, PO30 - PO41, LL58-78. Northern Ireland (BT) £12.46
Republic of Ireland Pricing may vary, call for more information

Delivery Cut Off Times

  • The delivery cut off time to receive your order the Next Working Day is 4.00pm.
  • If you choose Next Working Day Delivery after 4.00pm your order will be dispatched the next working day e.g. an order placed at 9:00pm on Tuesday will be delivered on Thursday.
  • If you place an order over the weekend on a Next Working Day Delivery your order will be dispatched the Next Working Day e.g. an order placed on Saturday or Sunday will be delivered on Tuesday.
  • If you choose Saturday Delivery, the delivery cut off is 4.00pm on a Friday.

More Delivery Info

We normally despatch all orders within 2 working days of receipt of the order subject to payment approval being recieved. Our standard method of delivery is by Courier which is normally delivered within 48 hours of shipping. During normal busy periods such as Christmas and Valentines our delivery times can be extended. We will automatically update you by email when we ship you order and the status on your account will change from "confirmed" to "shipped".

A working day includes Monday through to Friday but excludes Bank Holidays.

We do our very best to package our products so that they arrive in perfect condition, but if your product arrives in less than perfect condition we will be happy to take the matter up with our couriers on your behalf.

Failed Deliveries

If our couriers cannot deliver the item because nobody is present at the address, they will leave a card. Delivery will then be attempted on two other occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 5 working days, they will return the package to us. This may result in extra shipping costs being incurred for re-delivery.

Please note that because of the value of the products we sell they must be delivered directly to you and signed for either by you or on your behalf. Whilst we could "leave it in the recycle bin at the front", as we are sometimes requested, this isn't possible so we would ask you to help us make sure we get your order to you safely and securely.

Overseas Orders

We cannot take overseas orders through our website. To enquire whether we can ship to your country, call our expert customer service team on 0117 330 2277.

Returns Policy

If you have to return a product to us because of a quality issue with the product we will refund your return postage to the value of Recorded Delivery via the Royal Mail. Due to the weight of our products we will not refund for Special Delivery via the Royal Mail or by courier.

Please address any returns to:

Photo Frame Sales - Returns Department

Unit 5A,

Babdown Airfield Industrial Estate,